Merchant Guide

Why join Movo

• Multi-vendor marketplace for Malaysia, focused on
  lifestyle, home, pet, food, and personal care.
• 20% platform commission (you keep 80% per sale). No
  monthly listing fee.
• Unified platform shipping rates — no need to set up
  your own rate tables.
• Payouts in MYR to your local bank.

Eligibility

You must be:

1. A registered Malaysian business (SSM number required).
2. Able to fulfill orders within Malaysia (or via Movo-approved
   cross-border partners).
3. Compliant with category-specific licensing (see below).

Application flow

[Sign up form] → [Admin review ≤48h] → [Approved? → Vendor Dashboard] → [Set up store] → [Add products]

Step 1 — Sign up form

Visit movo.com.my/become-a-merchant. Required
fields:

Field	Note
Business / shop name	As registered
Contact name	Person we’ll talk to
Phone + email	For approval & support
Main category (multi-select from 6 groups)	Triggers conditional document uploads
SSM company registration number + scan (PDF)	Required for all merchants
Bank account (name / bank / account no.)	For payouts
Warehouse / fulfillment address	For shipping logistics
Category-specific documents	See compliance table below
Terms agreement	Includes 20% commission, unified shipping

Step 2 — Category
compliance (conditional)

If you sell any of the categories below, you must upload the
corresponding licence during sign-up. Without it your
application will be rejected.

Category	Required documents
Cross-border beauty	NPRA notification number (cosmetics registration)
Cross-border food / seafood	MOH import licence + food safety certificate
Domestic packaged food	MeSTI / GMP certification; Halal cert if targeting Muslim consumers
Disinfectant / chemical	KKM or Pesticides Board registration number
Automotive lubricants	Hazardous goods logistics declaration
Cross-border pet food	DVS (Department of Veterinary Services) import permit
Hardware / sports / gardening / non-food pets / domestic non-food	No category-specific doc required

Step 3 — Admin review (≤48
hours)

We review your application within 2 business days. You’ll receive an
email with the decision.

• Approved → You receive Vendor Dashboard login
  credentials.
• Rejected → You’ll get a reason. You can resubmit
  after 7 days with the issues corrected.

Step 4 — Vendor Dashboard
setup

Once logged in (movo.com.my/dashboard):

1. Store profile — Logo, banner, description, opening
   hours, social links.
2. Store policy — Your own return policy text (must be
   at least as customer-friendly as Movo’s 14-day return policy).
3. Verify bank details — Confirm payout account.
4. Profile photo — For the storefront badge.

Step 5 — Adding products

Go to Dashboard → Products → Add New. Required for each
SKU:

• Product name (English required; Chinese optional)
• Product images (≥3 photos, 1000×1000px+ recommended)
• Category (must pick one Group → one Subcategory)
• Price (MYR, before commission)
• Stock quantity
• SKU code
• Description (English)
• Weight & dimensions (used for shipping calc)
• Variations (size / colour) if applicable

Tags — Optional but recommended:

• cross-border if shipped from outside MY
• halal if Halal-certified
• bulky if heavy/large (different shipping rate)

Step 6 — Order fulfillment

When a customer places an order containing your product:

1. You receive an email notification.
2. Log into the Vendor Dashboard → see the order.
3. Pack the order, hand to courier within 2 business
   days.
4. Update the order status → input tracking number.
5. Customer receives email with tracking info.
6. Cash on Delivery (COD) — The courier collects cash
   on your behalf. You’ll see the COD amount in your sales report.

Commission & payouts

• Platform commission: 20% of every sale.
  • You receive 80% of the sale price (before
    shipping).
  • The 20% covers platform operations, payment processing (Phase 2
    Stripe), customer cashback program, and referral programme.
• Payout cycle: Manual withdrawal request. Once your
  balance hits RM 100, you can request payout. Admin
  processes payouts weekly (CSV batch transfer).
• Withholding tax: For payouts cumulatively exceeding
  RM 5,000 per year to a single merchant, Movo may issue
  Form CP58 to LHDN.

Returns & refunds

• Movo’s platform-wide return window: 14 days from order
  delivery.
• First contact: Customer must reach out to you first
  to resolve the issue.
• Arbitration: If you and the customer can’t agree,
  the customer may escalate to Movo admin who will arbitrate.
• Return shipping:
  • Defective / wrong item shipped → You (merchant) pay
    return shipping
  • Customer changed mind / size doesn’t fit → Customer
    pays return shipping
• Cashback claw-back: If the order generated customer
  cashback, that amount is automatically debited from the customer’s
  wallet upon refund.

Brand / image standards

• Product photos must be clean, well-lit, no watermarks, no competitor
  logos.
• Product titles should be descriptive, no all-caps, no spam
  keywords.
• Pricing must include all in-MY costs. No “+ shipping”
  surprises.

Support

• Merchant hotline: TBD
• Email: merchants@movo.com.my (TBD)
• Vendor Dashboard live chat: TBD (Phase 2)

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