Last updated: 5 August 2026
1. Introduction and Acceptance
These Terms of Service ("Terms") govern your access to and use of the Movo website, mobile application, and related services (together, the "Platform"), operated by Auris Nexus Sdn Bhd (Company No. 202601016475) ("Movo", "we", "us", or "our"). The Platform connects Buyers and Sellers to facilitate the listing, marketing, and sale of goods, and works with Delivery Partners to fulfil orders.
By creating an account, browsing the Platform, or placing or fulfilling an order, you agree to be bound by these Terms, our Privacy Policy, our Return and Refund Policy, and any other guidelines or rules we publish on the Platform (together, the "Movo Policies"). If you do not agree to these Terms, please do not use the Platform.
These Terms apply to all Users, including Buyers, Sellers, Referral Partners, and Delivery Partners, except where a specific section states that it applies only to one category of User.
2. Definitions
- "Buyer" means a User who purchases or intends to purchase an Item through the Platform.
- "Seller" means a User who lists Items for sale through the Platform, whether as an individual or a business.
- "Delivery Partner" means a User who provides pick-up and delivery services to fulfil orders placed on the Platform.
- "Referral Partner" means a partner who refers other Users to purchase Items using the Movo website.
- "Item" means any product or service listed for sale on the Platform.
- "Movo Account" means the account a User creates to access the Services.
- "Content" means any text, image, video, review, listing, or other material submitted to the Platform by a User.
3. Eligibility and Account Registration
To register a Movo Account, you must be at least 18 years old (or the age of legal majority in your jurisdiction) and capable of entering into a legally binding contract. Businesses registering as Sellers must be validly incorporated or registered under applicable law.
You must provide accurate, current, and complete information during registration and keep this information updated. Sellers are additionally subject to the identity and business verification requirements set out in Movo's Merchant Onboarding KYC Policy, including enhanced checks for certain high-risk product categories.
Movo may refuse to open, or may suspend or close, a Movo Account at its reasonable discretion, including where information provided is false or where verification cannot be completed.
4. Account Security
- You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Movo Account;
- You must notify us immediately if you suspect any unauthorised use of your account or a security breach;
- Movo is not liable for any loss arising from your failure to keep your account credentials secure, except to the extent caused by our own negligence or breach of these Terms;
- We may require additional verification steps (such as one-time passwords or biometric checks) to protect your account and the Platform.
5. Licence to Use the Platform
Subject to your compliance with these Terms, Movo grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for its intended purpose — browsing, buying, selling, or fulfilling deliveries, as applicable. This licence does not permit you to reproduce, modify, reverse-engineer, or create derivative works from the Platform or its underlying software, except as permitted by law.
6. Buying on Movo
6.1 Placing an Order
When you place an order, you are making an offer to purchase the relevant Item from the Seller at the listed price, subject to acceptance. A contract for sale is formed between the Buyer and the Seller once the order is confirmed; Movo is not a party to that contract but provides the Platform and payment infrastructure that supports it.
6.2 Payment
Payments must be made through the payment methods supported on the Platform. By submitting payment details, you confirm that you are authorised to use the relevant payment method. Movo, or its payment processing partners, may verify your payment information before an order is confirmed.
6.3 Pricing and Availability
Prices, promotions, and stock availability are set by Sellers and may change at any time before an order is confirmed. Movo is not responsible for pricing errors made by Sellers, but we will work with the relevant Seller to resolve any issue raised in good faith.
7. Selling on Movo
7.1 Listings
Sellers are solely responsible for the accuracy of their product listings, including descriptions, images, pricing, and stock levels. Listings must not be misleading and must comply with all applicable laws, including consumer protection and product safety laws.
7.2 Verification and High-Risk Categories
Sellers must complete the onboarding verification set out in the Movo Merchant Onboarding KYC Policy before listing products, and must complete Enhanced Due Diligence before listing in categories designated as high-risk (for example, electronics or luxury goods).
7.3 Order Fulfilment
Sellers must accept and fulfil valid orders promptly, package Items appropriately, and hand over Items to the Delivery Partner or Buyer within the timeframe stated on the Platform. Repeated failure to fulfil orders may result in listing restrictions or account suspension.
7.4 Seller Balance and Payouts
Proceeds from completed sales, net of applicable fees, are credited to the Seller's account balance and may be withdrawn to a verified bank account in accordance with the payout schedule and any applicable holding periods published on the Platform (for example, to allow for the Return and Refund Policy's Guarantee Period to lapse).
8. Delivery
Delivery timeframes shown on the Platform are estimates and not guaranteed delivery dates unless expressly stated otherwise. Delivery Partners are independent contractors or third-party logistics providers and are not employees of Movo. Movo will make reasonable efforts to ensure timely delivery but is not liable for delays caused by circumstances outside its reasonable control, including weather, customs, or courier disruptions.
9. Cancellations, Returns, and Refunds
Order cancellations, returns, and refunds are governed by the Movo Return and Refund Policy, which forms part of these Terms. Buyers and Sellers agree to comply with that Policy, including any timelines for submitting or responding to a return request.
10. Fees and Charges
Movo may charge Sellers the following categories of fees, details of which are published and updated from time to time in the Seller Dashboard:
| Fee Type | Description |
|---|---|
| Operation Fee | A percentage of each completed sale, charged to the Seller, varying by product category as published in the Seller Dashboard |
| Payment Processing Fee | A fee charged per transaction to cover payment gateway and processing costs |
| Service / Subscription Fee | Fees for optional value-added services, such as paid advertising placements or premium store features |
| Withdrawal Fee | A fee that may apply when a Seller withdraws their balance to a bank account, depending on frequency or method |
Movo will provide reasonable advance notice of any material change to its fee structure. Continued use of seller features after such notice constitutes acceptance of the revised fees.
11. Promotions, Vouchers, and Rewards
From time to time, Movo may offer discount vouchers, cashback, loyalty points, or other promotional programmes ("Promotions"). Each Promotion is subject to its own specific terms, which will be published at the time the Promotion is offered and will prevail over these Terms in the event of any conflict. Movo may modify, suspend, or terminate a Promotion at any time, subject to honouring commitments already earned by Users in accordance with the applicable Promotion terms.
12. Prohibited Conduct
You must not use the Platform to do any of the following:
- Listing counterfeit, stolen, illegal, or prohibited goods
- Providing false, misleading, or incomplete information during registration or verification
- Manipulating reviews, ratings, or search rankings (including fake orders or incentivised reviews)
- Circumventing the Platform's payment system to avoid fees ("off-platform" transactions)
- Harassing, threatening, or abusing other Users or Movo staff
- Uploading content that infringes intellectual property or violates any third party's rights
- Using bots, scrapers, or automated tools to access the Platform without authorisation
- Attempting to interfere with, disrupt, or gain unauthorised access to the Platform's systems
- Using the Platform for money laundering, terrorism financing, or other unlawful financial activity
Movo may investigate suspected violations and take action including content removal, listing suspension, withholding of funds, account suspension or termination, and reporting to relevant authorities, without limiting any other remedy available to Movo.
13. Intellectual Property
13.1 Ownership
The Platform, including its design, software, logos, and trademarks, is owned by or licensed to Movo and is protected by intellectual property laws. Nothing in these Terms transfers ownership of any Movo intellectual property to you.
13.2 Reporting Infringement
If you believe an Item listing or other Content infringes your intellectual property rights, you may submit a report through the Platform's designated reporting channel, providing sufficient detail to identify the allegedly infringing Content and your rights in the relevant material. Movo will review reports in good faith and may remove or restrict access to Content found to be infringing.
14. User Content
Where you submit Content to the Platform (such as reviews, photos, or messages), you grant Movo a worldwide, royalty-free, non-exclusive licence to host, display, reproduce, and distribute that Content for the purpose of operating and promoting the Platform. You confirm that you own or have the necessary rights to submit that Content and that it does not infringe any third party's rights or applicable law.
15. Third-Party Links and Services
The Platform may link to, or integrate with, third-party websites, payment providers, or services that are not controlled by Movo. We are not responsible for the content, policies, or practices of any third-party site or service, and your use of them is at your own risk and subject to their own terms.
16. Disclaimers
THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOVO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MOVO DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS, OR THAT ANY ITEM LISTED WILL MEET YOUR EXPECTATIONS.
17. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOVO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MOVO'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO MOVO IN THE SIX (6) MONTHS PRECEDING THE CLAIM, OR (B) RM 100. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY FOR FRAUD OR WILFUL MISCONDUCT.
18. Indemnity
You agree to indemnify and hold Movo, its affiliates, and their respective officers and employees harmless from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your violation of any law, or your infringement of any third party's rights, save to the extent such claim, loss, or expense arises from Movo's own breach, negligence, or wilful misconduct.
19. Suspension and Termination
Movo may suspend or terminate your access to the Platform, with or without notice, where we reasonably believe you have breached these Terms, engaged in prohibited conduct, or where required by law. You may close your Movo Account at any time by following the instructions on the Platform, subject to settlement of any outstanding orders, fees, or obligations.
20. Dispute Resolution
Movo encourages Buyers and Sellers to resolve disputes directly wherever possible. Where a dispute cannot be resolved between the parties, either party may request Movo's assistance through the Platform's dispute resolution channel, which will be handled in accordance with the Return and Refund Policy and any other applicable Movo Policy. This does not affect either party's right to pursue other legal remedies available to them.
21. Governing Law
These Terms are governed by the laws of Malaysia, without regard to conflict of law principles. Any dispute arising from these Terms that is not resolved through the Platform's dispute resolution process shall be subject to the exclusive jurisdiction of the courts of Malaysia, unless otherwise required by applicable consumer protection law.
22. General Provisions
- Amendments: Movo may update these Terms from time to time. Material changes will be notified through the Platform, and continued use after the effective date of the change constitutes acceptance.
- Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
- Assignment: You may not assign or transfer your rights under these Terms without Movo's prior written consent. Movo may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Entire Agreement: These Terms, together with the Movo Policies, constitute the entire agreement between you and Movo regarding your use of the Platform.
- No Waiver: Movo's failure to enforce any provision of these Terms does not constitute a waiver of that provision.
23. Contact Us
If you have questions about these Terms, please contact Movo Customer Support through the Help Centre on the Movo app or website, or by email at hellomovoapp@gmail.com
